At AffectionPets, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and refund policy.
Returns:
- You have 30 days from the date of purchase to return an item.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase or receipt is required for all returns.
Non-Returnable Items:
- Perishable goods (e.g., pet food, treats).
- Sale items or gift cards.
- Items that have been used, damaged, or altered after delivery.
Return Process:
- Contact us at [email protected] with your order number and details of the item you wish to return.
- We will provide you with a return authorization and shipping instructions.
- Please ensure the item is securely packaged. We are not responsible for items damaged during return shipping.
Refunds:
- Once we receive your return, we will inspect the item and notify you of the status of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Exchanges:
- If you need to exchange an item, please follow the return process and place a new order for the desired item.
Late or Missing Refunds:
- If you haven’t received a refund yet, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Need Help? For further assistance, please contact us at [email protected] or call us at +1 727-860-2991
