Frequently Asked Questions (FAQs) – AffectionPets
1. How can I place an order?
You can place an order directly on our website by selecting the items you want and proceeding to checkout. If you need any assistance, feel free to contact us at [email protected] or call us at +1 727-860-2991.
2. What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All transactions are secure and encrypted for your protection.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
4. What is your return policy?
We accept returns within 30 days of purchase, provided the item is unused, in its original packaging, and accompanied by a receipt. Please see our Return and Refund Policy for more details.
5. How long does shipping take?
Standard shipping usually takes 7-12 business days. Expedited shipping options are available at checkout. Please note that shipping times may vary depending on your location and the shipping option chosen.
6. Do you ship internationally?
Currently, we ship only within the United States. We are working on expanding our services internationally, so stay tuned!
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at [email protected] or +1 727-860-2991. We will do our best to accommodate your request if the order has not yet been processed.
8. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package. Email us at [email protected] with your order number, a description of the issue, and photos of the damaged or incorrect item.
9. How can I contact customer service?
You can reach our customer service team by email at [email protected] or by phone at +1 727-860-2991 during business hours.
10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make a perfect gift for pet lovers! Gift cards can be purchased directly on our website.
11. Do you have a loyalty program?
We are currently working on a loyalty program that will reward our valued customers with exclusive perks and discounts. Stay connected with us on social media for updates!
Still have questions?
If you can’t find the answer you’re looking for, please don’t hesitate to contact us. We’re here to help!
