Last Updated: Sept 10, 2024.
At AffectionPets, we are committed to maintaining the highest level of confidentiality regarding the information entrusted to us by our customers, partners, and employees. This Confidentiality Policy outlines our practices and procedures for safeguarding confidential information.
1. Definition of Confidential Information
Confidential information includes, but is not limited to:
- Personal information of customers, such as names, addresses, phone numbers, and email addresses.
- Payment details and transaction history.
- Business information shared with us by partners, suppliers, and service providers.
- Internal business data, including proprietary information, business strategies, and financial records.
2. How We Protect Confidential Information
We take the security of confidential information seriously and implement the following measures:
- Access Control: Access to confidential information is restricted to authorized personnel only, based on their job responsibilities.
- Data Encryption: We use encryption technologies to protect data during transmission and storage.
- Secure Storage: Confidential information is stored securely, both physically and digitally, to prevent unauthorized access.
- Employee Training: Employees are regularly trained on the importance of confidentiality and the protocols for handling sensitive information.
3. Use of Confidential Information
Confidential information will be used solely for the purposes for which it was collected, including:
- Processing orders and providing customer service.
- Improving our products and services.
- Communicating with partners and suppliers.
- Conducting internal business operations.
We will not disclose confidential information to third parties without prior consent, except as required by law or as outlined in our Privacy Policy.
4. Confidentiality Obligations
- Employees: All employees are required to sign a confidentiality agreement upon joining the company, obligating them to maintain the confidentiality of information accessed during their employment.
- Service Providers: Third-party service providers who have access to confidential information must agree to confidentiality terms that ensure the protection of the information.
5. Disclosure Exceptions
Confidential information may be disclosed under the following circumstances:
- Legal Requirements: When required by law, regulation, or legal process, we may disclose confidential information.
- Consent: When explicit consent is given by the individual or entity to share their confidential information.
- Business Transfers: In the event of a business sale, merger, or acquisition, confidential information may be shared with prospective buyers or new owners, subject to confidentiality agreements.
6. Breach of Confidentiality
In the event of a breach of confidentiality, we will take immediate action to:
- Contain and mitigate the breach.
- Notify affected parties, if required.
- Review and enhance security measures to prevent future breaches.
7. Your Responsibilities
We ask our customers and partners to help protect confidential information by:
- Keeping account details secure.
- Reporting any suspected unauthorized access to their personal information immediately.
8. Changes to This Policy
We may update this Confidentiality Policy as needed. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after any changes signifies your acceptance of the revised policy.
9. Contact Us
For questions or concerns regarding our Confidentiality Policy, please contact us at:
Email: [email protected]
Phone: +1 727-860-2991
Address: 101 NE 3rd Ave, Suite 1500, Fort Lauderdale, FL 33301, United States
